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Lunata Beauty Return Policy

Returns

We hope you love your Lunata Beauty Cordless Iron/Styler but if for any reason you would like to return it, you have 30 days from the date of purchase for a full refund.  Please note that Lunata Beauty does not cover the cost of return shipping.  When returning your item, we recommend using a trackable shipping service and/or purchasing shipping insurance. 

If your Lunata Beauty cordless curling wand is damaged or defective, please skip to the Warranty section below.

  1. Visit https://lunatabeauty.com/a/returns and provide your order number and email address to generate your return notice.
  2. You will receive an email advising where to ship your package. The cordless iron/styler must be returned in the original packaging, with all components.  If you are located in the United States you will be instructed to return to our Illinois, USA warehouse – all other countries you will be instructed to return to our Mississauga, Ontario, Canada warehouse.  Please include a copy of your packing slip or order confirmation within the box.
  3. You will receive confirmation once your return has been received and refunded (if applicable).

Refunds (if applicable)

Refunds will be issued to the original method of payment once the order is received and inspected by Lunata Beauty.  Lunata Beauty reserves the right to deny the return request and refuse to issue a refund if: (1) the return is outside of the 30 day policy, (2) if the item is deemed to be damaged due to regular wear and tear or, (3) the item has been tampered with, altered or repaired.

Warranty

The following products are covered by the below 1-year warranty:
LH2424 LUNATA™ CORDLESS RECHARGEABLE TOUCH-UP IRON/STYLER
LH24HR LUNATA™ CORDLESS RECHARGEABLE TOUCH-UP IRON/STYLER - JET SETTER KIT
LH2525 LUNATA™ CORDLESS, CONVERTIBLE CURLING WAND/IRON
LH2428-W LUNATA™ CORDLESS FLAT IRON/STYLER PLUS+
LH2428-B LUNATA™ CORDLESS FLAT IRON/STYLER PLUS+

Please read the below warranty closely, if you think that your product is defective and you would like to make a claim, please email us at info@lunatabeauty.com with:  (1) order number, (2) proof of purchase, (3) description of the issue and/or damage and, (4) photos.

Lunata Beauty will supply you with a one year warranty for your original purchase if it is found to be defective in materials or workmanship.  Please keep your dated receipt as proof of purchase.  The defective product must be returned, in its original packaging long with your proof of purchase to the original place of purchase.  This warranty does not apply to irons which have been tampered with, altered or repaired.  This warranty does not cover items damaged by normal wear and tear including chips, scratches, abrasions, discolouration or fading.  The guarantee is only valid if this appliance is operated in strict accordance with the instructions given.  In no event will Lunata Beauty be liable for any special, incidental or consequential damages based upon this breach of warranty, breach of contract, negligence or any other legal theory.  Such damages include without limitation, loss of savings, income or revenue, loss of profit, loss of use, the claims of third parties (including hairdressers and their clients), and the cost of any substitute equipment or services.

Nothing in this guarantee excludes, restricts or otherwise affects your statutory rights.

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