Lunata Beauty Return Policy
We hope you love your Lunata Beauty Cordless tools; however, if for any reason you would like to make a return, you have 15 days from the date of delivery to exchange or return your item(s). If your Lunata Beauty cordless hair tool is damaged or defective, please skip to the Warranty section below.
Please note the following methods are only available for orders within USA and Canada. If you would like to return an international order please email firstname.lastname@example.org.
|Return Method||Fees||Pre-paid Label Provided|
|Exchange: Exchange your item for a new product from our store and save on the return shipping fee. If there is a difference in price you will be refunded or charged the difference.||FREE||Yes|
|Refund for Store Credit: Return your item and receive your refund as store credit to save on the return shipping fee. Store credit will be issued in the form of a gift card which will never expire.||FREE||Yes|
|Refund to Original Payment Method: Return your item for a refund to the original payment method. Subject to a 15 USD shipping fee deducted from the refund.||15 USD||Yes - Upon Approval|
The following items are excluded and are not eligible for returns or exchanges:
- Face Masks
- Styling products
If you purchased a bundle that includes excluded items please email email@example.com to process a return or exchange for the non-excluded items.
Please have your order number and email/phone number handy to begin your return/exchange. If you are returning for a refund to the original payment method, our Customer Service team will review your request and upon approval, issue a pre-paid return label. If you are returning for exchange or store credit, a pre-paid return label will be provided automatically. Note that all products must be returned in the original packaging, with all components.
Lunata Beauty reserves the right to deny the return request and refuse to issue a refund if: (1) the return is outside of the 15 day policy, (2) if the item is deemed to be damaged due to regular wear and tear or, (3) the item has been tampered with, altered or repaired.
All of Lunata Beauty's Cordless hair tools come with a limited one year manufacturer's warranty. Please read the below warranty closely.
Lunata Beauty will supply you with a one year warranty for your original purchase if it is found to be defective in materials or workmanship. Please keep your dated receipt as proof of purchase. The defective product must be returned, in its original packaging along with your proof of purchase to the original place of purchase. This warranty does not apply to irons which have been tampered with, altered or repaired. This warranty does not cover items damaged by normal wear and tear including chips, scratches, abrasions, discolouration or fading. The guarantee is only valid if this appliance is operated in strict accordance with the instructions given. In no event will Lunata Beauty be liable for any special, incidental or consequential damages based upon this breach of warranty, breach of contract, negligence or any other legal theory. Such damages include without limitation, loss of savings, income or revenue, loss of profit, loss of use, the claims of third parties (including hairdressers and their clients), and the cost of any substitute equipment or services. Nothing in this guarantee excludes, restricts or otherwise affects your statutory rights.
Please note that you must charge your Lunata tools with the included Lunata charger - using a different charger will void your warranty.
If you think that your product is defective and you would like to make a claim, please email us at firstname.lastname@example.org with the following:
1. Order number if purchased directly from Lunata Beauty or
2. Proof of purchase if purchased from a retailer
3. A description of the issue and/or damage
4. Photos and videos