Help Center

Product Questions

THE LUNATA™ 1.25" CORDLESS, CONVERTIBLE CURLING IRON/WAND

What is the temperature range?

How long does it last unplugged?

How long does it take for it to be fully charge?

THE LUNATA™ CORDLESS STYLER PRO

What is the temperature range?

How long does it last unplugged?

How long does it take for it to be fully charge?

THE LUNATA CORDLESS FLAT IRON/STYLER PLUS+

What is the temperature range?

How long does it last unplugged?

How long does it take for it to be fully charge?

THE LUNATA CORDLESS HOT BRUSH

What is the temperature range?

How long does it last unplugged?

How long does it take for it to be fully charge?

BELISA ™ CORDLESS FLAT IRON

What is the temperature range?

How long does it last unplugged?

How long does it take for it to be fully charge?

BELISA CORDLESS CURLING WAND - NO CLIP

What is the highest temperature?

How long does it last unplugged?

How long does it take for it to be fully charge?

BELISA CORDLESS CURLING IRON WITH CLIP

What is the temperature range?

How long does it last unplugged?

How long does it take for it to be fully charge?

Questions

PRODUCT CARE

How should I care for my Lunata product?

Do all your hair tools work while charging (WWC)?

Where can I purchase spare batteries for my hair tool?

Why won’t my Lunata Cordless Convertible Iron/Wand turn on?

My Lunata Cordless Convertible Iron/Wand makes a rattling sound. Is that normal?

My hair tool makes a buzzing sound. Is that normal?

Where can I purchase spare batteries for my Lunata Convertible Wand/Iron?

What are the voltage units of each hair tools?

My hair tool isn't working properly. What should I do?

Are your styling products cruelty-free?

Where can I purchase Lunata products other than Lunata.com?

Can you really use Lunata products anywhere?

Order Inquiries

Can I modify an order once I have placed it?

If I place two or more orders on the same day, will it be combined?

Can I cancel my order after I have placed it?

I received the wrong item.

Why should I purchase Route Protection Plan?

How much does Route Protection Plan cost?

I received a broken item(s) in my order.

I have another issue with the package I received.

DELIVERY & TRACKING

What countries do you ship to?

How is shipping calculated?

How long will it take for my package to be delivered?

How can I track my shipment?

Can I have my order delivered to a PO Box address?

Can I have my package sent to another address?

Why is there a delay with my order?

My package says delivered, but I did not receive it.

Will I have to pay custom and duty fees?

Payment & Discounts

What methods of payment do you accept?

Will I be charged international banking fees?

How does Sezzle work?

How do I use Paypal?

Why is my promo code not working?

Can I combine promo codes on my order?

Do you offer discounts to professionals?

Do you offer wholesale discounts?

Returns, Refunds & Warranties

What is your return policy?

How long will it take for me to receive my refund?

Do you have any warranties on your products?

Where can I find my warranty information be found?

Can I have my refund issued on a different account?

What happens if my package is returned after it is shipped?

Do you offer exchanges?

Miscellaneous

What are your Customer Service hours of operation?

Do you have a number that I can contact you with?

I emailed customer service and have not received an answer. What should I do?

How can I subscribe from your emails/newsletter?

What does Lunata Mean?