We recommend always keeping it closed when not in use. Because the iron uses Lithium-Ion batteries, we recommend turning on the iron at least once a month to keep the battery working properly. Clean the iron and plates with a damp clean cloth when the iron is turned off and has cooled down.
There is a safety feature on the Lunata Convertible Wand/Iron that prevents the iron from turning on while not in use.
In order to activate the wand/iron you need to press the power button 3 times in quick succession (about a half second) and then 1 extra long press (1 second). The first 3 presses should be light and fast.
Here is a video tutorial on how to turn on the wand/iron:
The rattling sound in your Lunata Cordless Convertible Iron/Wand is the motion detection sensor. The sensor is an extra safety feature to ensure the hot tool is not left unattended for an extended period of time. The iron will shut off automatically after 20 minutes of inactivity.
Hearing a faint buzzing sound in your Lunata or Belisa tool is completely normal. The buzzing sound is due to the high current. That being said, it should not be so loud that it is audible in a video recording. If you believe your tool may be defective, please take a short video and email us at email@example.com
Well, we wouldn't recommend using your Lunata cordless tools in certain conditions - like skydiving or riding a horse, or swimming, for example. But it's perfect for on-the-go touchups in the car (not while driving of course), at the office, gym, or anywhere you need a hair fix!
We sincerely apologize for the error. Please contact customer service at firstname.lastname@example.org within 10 days with your order number and what you received. Our customer service agent will rectify the situation.
Route Protection Plan is optional insurance on your package in case it gets lost, stolen or damaged while on route (hence the name 😉) to your destination. Although it is optional, we highly recommend customers take advantage of this service. Route also has a mobile app that allows you to visually track all orders in real time
Customer care is our top priority. If you have any other issue with your package, please contact us within 10 days of delivery at email@example.com. We will try to rectify the issue to the best of our abilities.
Once your order has been fulfilled by our warehouse, we will email you your tracking information. Please allow the courier website 24 hours to update your shipping information from the initial email. Your tracking email may be in your spam/junk mail in case you cannot find it.
Once your order has been shipped, we are unable to modify the shipping address. We would suggest contacting the courier to see if your shipping address can be updated. If your package is returned to our warehouse due to an incorrect address, it will be cancelled, and you will receive a refund. You will be notified of the refund.
We recommend visiting the delivery courier website and checking your tracking information to stay up-to-date on the status of your order. Lunata Beauty is not responsible for any shipping delays due to customs, natural incidences, or facility transfers.
If your package has been marked as “delivered” we would first suggest contacting the postal service. Delivery couriers sometimes mark packages as “delivered” prematurely. If you do not receive your package within 24 hours of the delivery status, email us at firstname.lastname@example.orgIf you purchased Route Protection Plan, please click on the link below:
We are unable to provide information on whether you may or may not be charged a duty/customs fee. Duties are determined by the country of import. These fees are not included in your shipping total. All fees must be paid by the purchaser. We appreciate your cooperation.
You do have the option of changing the currency rate on our website. However, you will be charged in USD funds. Your banking institution will take into account your country’s current exchange rate. Also, your bank may charge additional fees for international transactions.
With Sezzle you are able to shop now and pay for your order in 4 interest-free installments. At check out select “Sezzle” and then click “Complete Order”. You will be redirected to the Sezzle website. Please note, Sezzle is our third-party affiliate with their own set of terms and conditions.
At checkout you will select “Paypal” as your method of payment. You will then be redirected to the PayPal website to complete your order. Please note, PayPal is our third-party affiliate with their own set of terms and conditions.
I'm sorry to hear that your code is not working. Please try deleting your cache (browsing history). If that does not work, please try using a different website browser (Google Chrome, FireFox, Microsoft Edge). If the issue persists, contact customer service at email@example.com
We hope that you love your Lunata Beauty Cordless tool, however, you have 30-days from the date of purchase to return your item(s) for a refund!
Please note that our face masks and styling products are final sale and cannot be returned. If purchased as part of a bundle, all other items in the bundle are returnable. Lunata Beauty does not cover the cost of return shipping. Our tools must be returned in the original packaging, with all components.
You can have a return label generated through our online portal (the cost of the label will be deducted from your total).
Alternatively, you can ship your package back to our warehouse at your own cost. Please make sure to use a traceable courier and inform us (firstname.lastname@example.org) of the tracking number once the package has been sent.
Please allow up to 10 business days for our warehouse to process your return. Refunds will be issued to the original method of payment. Lunata Beauty has reserved the right to refuse a refund if (1) the return is outside of the 30-day policy, (2) if the item is deemed to be damaged due to regular wear and tear or, (3) the item has been tampered with, altered, or repaired.
All of Lunata beauty’s cordless hair tools come with a limited one year warranty. Lunata Beauty will supply you with a one year warranty for your original purchase if it is found to be defective in materials or functionality.
If you think that your product is defective and you would like to make a claim, please email us at email@example.com with the following:
1. Order number if purchased directly from Lunata Beauty or
We do not offer exchanges. You may return your hair tool for a refund within the first 30 days of purchase. The cost of shipping will be the responsibility of the customer. Please follow the instructions in our Return Portal:
We do not currently have a phone number for customer service inquiries. We recommend checking our FAQs to find answers to your questions and/or concerns first. If you are unable to find a resolution, please contact us firstname.lastname@example.org. Our aim is to respond to customers with 1-2 business days.
You can subscribe to our email/newsletter by scrolling down to the bottom of our front page and entering your email in the prompt. As a thank-you for your subscription, you will receive 10% off your future order! Please make sure to check your junk/spam mail if you cannot find the promo code.
You can unsubscribe from our emails by clicking on your previous Lunata Beauty email, scrolling down to the bottom of the email and selecting “unsubscribe”.