We recommend always keeping it closed when not in use. Because the iron uses Lithium-Ion batteries, we recommend turning on the iron at least once a month to keep the battery working properly. Clean the iron and plates with a damp clean cloth when the iron is turned off and has cooled down.
Yes, all of our tools are dual voltage and safe for international use with either a travel adapter or the UK/EU appropriate charger (sold separately). Please note that most airlines will require your tools to be packed within your carry-on bag but be sure to double check with your airline's instructions.
Note that we have received feedback that Japan will not allow you to travel with Lunata tools and they will be confiscated at the airport.
There is a safety feature on the Lunata Convertible Wand/Iron that prevents the iron from turning on while not in use.
In order to activate the wand/iron you need to press the power button 3 times in quick succession (about a half second) and then 1 extra long press (1 second). The first 3 presses should be light and fast.
Here is a video tutorial on how to turn on the wand/iron:
The rattling sound in your Lunata Cordless Convertible Iron/Wand is the motion detection sensor. The sensor is an extra safety feature to ensure the hot tool is not left unattended for an extended period of time. The iron will shut off automatically after 20 minutes of inactivity.
Hearing a faint buzzing sound in your Lunata or Belisa tool is completely normal. The buzzing sound is due to the high current. It should not be so loud that it is audible in a video recording. If you believe your tool may be defective, please take a short video and email us at firstname.lastname@example.org
Well, we wouldn't recommend using your Lunata cordless tools in certain conditions - like skydiving or riding a horse, or swimming, for example. But it's perfect for on-the-go touch-ups in the car (not while driving of course), at the office, gym, or anywhere you need a hair fix!
We sincerely apologize for the error. Please contact customer service at email@example.com within 10 days with your order number and what you received. Our customer service agent will rectify the situation.
Customer care is our top priority. If you have any other issue with your package, please contact us within 10 days of delivery at firstname.lastname@example.org. We will try to rectify the issue to the best of our abilities.
Once your order has been fulfilled by our warehouse, we will email you your tracking information. Please allow the courier website 24 hours to update your shipping information from the initial email. Your tracking email may be in your spam/junk mail in case you cannot find it.
We recommend visiting the delivery courier website and checking your tracking information to stay up-to-date on the status of your order. Lunata Beauty is not responsible for any shipping delays due to customs, natural incidences, or facility transfers.
If your package has been marked as “delivered” we would first suggest contacting the postal service. Delivery couriers sometimes mark packages as “delivered” prematurely. If you do not receive your package within 24 hours of the delivery status, email us at email@example.com
We are unable to provide information on whether you may or may not be charged a duty/customs fee. Duties are determined by the country of import. These fees are not included in your shipping total. All fees must be paid by the purchaser. We appreciate your cooperation.
You do have the option of changing the currency rate on our website. However, you will be charged in USD funds. Your banking institution will consider your country’s current exchange rate. Also, your bank may charge additional fees for international transactions.
With Sezzle you can shop now and pay for your order in 4 interest-free installments. At check out select “Sezzle” and then click “Complete Order”. You will be redirected to the Sezzle website. Please note, Sezzle is our third-party affiliate with their own set of terms and conditions.
At checkout you will select “Paypal” as your method of payment. You will then be redirected to the PayPal website to complete your order. Please note, PayPal is our third-party affiliate with their own set of terms and conditions.
We hope you love your Lunata Beauty Cordless tools; however, if for any reason you would like to make a return, you have 15 days from the date of delivery to exchange or return your item(s). Please visit https://lunatabeauty.com/pages/lunata-beauty-return-policy to read our full policy and begin your return.
All of Lunata beauty’s cordless hair tools come with a limited one year warranty. Lunata Beauty will supply you with a one year warranty for your original purchase if it is found to be defective in materials or functionality.
If you think that your product is defective and you would like to make a claim, please email us at firstname.lastname@example.org with the following:
1. Order number if purchased directly from Lunata Beauty or