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Help Center

FAQ

ORDERS, DELIVERY & TRACKING

How long does shipping take?

Am I able to track my order?

An item is missing from my order. What should I do?

RETURNS

What is your return and exchange policy?

How do I receive my refund?

PRODUCT CARE

My product isn't working properly. What should I do?

How long does it take to charge your straightener/curler?

How long does the charge last?

How hot do your products get?

Can you really use Lunata products anywhere?

How should I care for my Lunata product?

WARRANTY

Do Lunata products come with a warranty?

Where can I find my warranty information?

OTHER

What are your Customer Service hours of operation?

I have submitted an email inquiry and haven't received a response. What should I do next?

Where else can I purchase Lunata other than your website?

What does Lunata mean?

Have additional questions?

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