Help Center

Shipping time depends on shipping speed selected, as well as your location. In the US, please allow up to 7-10 business days for free standard shipping. In Canada, please allow 5-8 business days for free standard shipping.

Yes! Once you place your order, you will be sent a tracking number via email. 

Please email us at info@lunatahair.com and we will sort it out!

Unopened, unused products can be sent back for a full refund within 30 days of purchase. You are responsible for return shipping and we do not refund the shipping charges. You can start the return process here: https://lunatahair.com/a/returns 

If you item is defective and you'd like to make a warranty claim, please email us at info@lunatahair.com with your order number, proof of purchase, and a description of the issue. Photos and videos are helpful!

If your return is approved, you will be refunded via the same payment method you used to pay for your order. Please allow up to 10 business days for the refund to show up in your account. 

Please contact us at info@lunatahair.com and we can help you troubleshoot the issue!

It takes about 2.5-3 hours to fully charge your wireless styler. 

On a full charge of your wireless styler, the iron should last for about 45 minutes at the highest heat setting. 

The Wireless Styler will reach 400 degrees Fahrenheit. It is normal for the iron to lose heat as it opens and glides through the hair. We recommend closing the iron shut in between passes to allow it to heat back up. 

Well, we wouldn't recommend using your Lunata Wiress Styler in certain conditions - like skydiving or riding a horse, or swimming, for example. But it's perfect for on-the-go touchups in the car (not while driving of course), at the office, gym, or anywhere you need a hair fix! 

We recommend always keeping it closed when not in use. Because the iron uses Lithium-Ion batteries, we recommend turning on the iron at least once a month to keep the battery working properly. Clean the iron and plates with a damp clean cloth when the iron is turned off and has cooled down. 

Your Wireless Styler comes with a one year manufacturer's warranty against defects. Please email us at info@lunatahair.com for all warranty claims. 

Your warranty information can be found in the instruction/safety manual included with your styler. 

You can email us anytime, 24/7 at info@lunatahair.com. We will do our best to respond within one business day!

We do our absolute best to respond to email inquiries within one business day. If you still haven't heard back from us, send us a message via Facebook or Instagram!

Currently, our styler is also available on Amazon.com, Amazon.ca, and Nordstrom.com. 

The name Lunata stems from one of our founders' sons' names combined. Lucas + Nathan A = Lunata. 

Did we answer your question? If not, please contact us at info@lunatahair.com.