Help Center

The Lunata 1.25” Cordless Convertible Curling Iron/Wand: Adjustable temp from 250°F to 450°F

The Lunata Cordless Convertible Curling Iron/Wand: up to 45 mins on 450 degrees on a single charge.

The Lunata Cordless Convertible Curling Iron/Wand: 3 hours

The Lunata Cordless Styler Pro: Adjustable temp from 200°F to 450°F

The Lunata Cordless Styler Pro:  up to 60 mins on 450° degrees on a single charge.

The Lunata Cordless Styler Pro:  90 minutes

The Lunata Cordless Flat Iron/Styler Plus: Adjustable temp from 200°F to 450°F

The Lunata Cordless Flat Iron/Styler Plus: up to 45 minutes on a 450°F degrees on a single charge.

  The Lunata Cordless Styler Plus: 1 hour

The Lunata Cordless Hot Brush: Adjustable temp from 200°F to 450°F

The Lunata Cordless Hot Brush:  up to 40 mins on 450°F degree on a single charge.

The Lunata Cordless Hot Brush: 90 minutes

 Belisa Cordless Flat Iron: Adjustable temp from 200°F to 420°F

Belisa Cordless Flat Iron: up to 40 mins on 420°F degrees on a single charge.

Belisa Cordless Flat Iron: 1 hour

Belisa Curling Wand (No Clip): Adjustable temp from 200°F to 400°F

Belisa Curling Wand (No Clip): up to 35 mins on 400°F degrees on a single charge.

Belisa Curling Wand (No Clip): 3 hours

Belisa Curling Iron (With Clip): Adjustable temp from 200°F to 400°F

Belisa Curling Iron (With Clip):  up to 35 mins on 400°F degree on a single charge.

Belisa Curling Wand (No Clip): 3 hours

We recommend always keeping it closed when not in use. Because the iron uses Lithium-Ion batteries, we recommend turning on the iron at least once a month to keep the battery working properly. Clean the iron and plates with a damp clean cloth when the iron is turned off and has cooled down. 

 All of our hot tools except our Lunata Cordless Convertible Iron/Wand work while charging!

Yes, all of our tools are dual voltage and safe for international use with either a travel adapter or the UK/EU appropriate charger (sold separately).  Please note that most airlines will require your tools to be packed within your carry-on bag but be sure to double check with your airline's instructions.

Note that we have received feedback that Japan will not allow you to travel with Lunata tools and they will be confiscated at the airport.

 All of our hair tools (except for the Lunata Convertible Iron/Wand) have built in batteries that are non-removable. You charge the battery by using the charging cable. 

There is a safety feature on the Lunata Convertible Wand/Iron that prevents the iron from turning on while not in use.

In order to activate the wand/iron you need to press the power button 3 times in quick succession (about a half second) and then 1 extra long press (1 second). The first 3 presses should be light and fast.

Here is a video tutorial on how to turn on the wand/iron:

https://lunatabeauty.com/blogs/tips-and-tricks/how-to-turn-on-and-off-your-lunata-cordless-convertible-curling-iron-wand

The rattling sound in your Lunata Cordless Convertible Iron/Wand is the motion detection sensor. The sensor is an extra safety feature to ensure the hot tool is not left unattended for an extended period of time. The iron will shut off automatically after 20 minutes of inactivity. 

Hearing a faint buzzing sound in your Lunata or Belisa tool is completely normal. The buzzing sound is due to the high current. It should not be so loud that it is audible in a video recording. If you believe your tool may be defective, please take a short video and email us at info@lunatabeauty.com

 We do not sell spare batteries for the Lunata Convertible Wand/Iron. However, the batteries were specifically designed to be extremely durable and long-lasting!

All of our hot tools come with a North American charger

Our Lunata Convertible Iron Wand is the only hot tool that comes with interchangeable outlets

International chargers are available and sold separately:

https://lunatabeauty.com/collections/spare-chargers

All our hot tools have a dual voltage of 100 to 240V, because of this you don’t need an electrical converter. You only need a travel adapter for the right plug:

https://lunatabeauty.com/collections/accessories/products/take-me-away-world-adapater

Plug your charger into the adapter and then plug the adapter into the outlet!

Please contact us at info@lunatabeauty.com and we can help you troubleshoot the issue!

Absolutely. Our styling products are cruelty-free and Vegan!

You can purchase our products at:

The Shopping Channel

Best Buy

Von Maur

Macy’s

Indigo

Urban Outfitters

Free People

Target

Well, we wouldn't recommend using your Lunata cordless tools in certain conditions - like skydiving or riding a horse, or swimming, for example. But it's perfect for on-the-go touch-ups in the car (not while driving of course), at the office, gym, or anywhere you need a hair fix! 

We got you covered! Feel free to take our hair consultation quiz!

https://lunatabeauty.com/pages/lunata-hair-consultation-quiz

Unfortunately, we are unable to modify or cancel orders once they have been entered in our system. Our system has been setup to automatically accept orders for processing.

Once you have received your package you have the option (within 30-days) to return the hair tool for a refund. Styling products and face masks are final sale. We do not offer exchanges.

We do not combine orders. Our system will view the orders as separate orders placed. Orders cannot be combined manually. Please note that they may or may not be shipped out at the same time.

Unfortunately, an order cannot be modified or cancelled once it has been placed. You have 30-days to return your hair tool for a refund. Styling products and face masks are final sale.

We sincerely apologize for the error. Please contact customer service at info@lunatabeauty.com  within 10 days with your order number and what you received. Our customer service agent will rectify the situation.

Please contact customer service within 10 days with your order number and a picture of the damaged item. Our customer service agent will issue a warranty claim.

Customer care is our top priority. If you have any other issue with your package, please contact us within 10 days of delivery at info@lunatabeauty.com. We will try to rectify the issue to the best of our abilities.

We are happy to announce that we ship our hair tools worldwide! Our styling products (because they are aerosols) cannot be purchased on international orders. We apologize for the inconvenience.

Lunata Beauty offers free shipping within North America for orders over $50.

We charge a flat rate of $40 dollars on international orders.

Please allow 1-2 business days for our warehouse to process your order.  Please note, the delivery timeframes begin after the warehouse processing time. 

Once your order has been fulfilled by our warehouse, we will email you your tracking information. Please allow the courier website 24 hours to update your shipping information from the initial email. Your tracking email may be in your spam/junk mail in case you cannot find it.

Please email us at info@lunatabeauty.com and we will sort it out!

We recommend visiting the delivery courier website and checking your tracking information to stay up-to-date on the status of your order. Lunata Beauty is not responsible for any shipping delays due to customs, natural incidences, or facility transfers.

If your package has been marked as “delivered” we would first suggest contacting the postal service. Delivery couriers sometimes mark packages as “delivered” prematurely. If you do not receive your package within 24 hours of the delivery status, email us at info@lunatabeauty.com 

We are unable to provide information on whether you may or may not be charged a duty/customs fee. Duties are determined by the country of import. These fees are not included in your shipping total. All fees must be paid by the purchaser. We appreciate your cooperation.

You do have the option of changing the currency rate on our website. However, you will be charged in USD funds. Your banking institution will consider your country’s current exchange rate. Also, your bank may charge additional fees for international transactions. 

With Sezzle you can shop now and pay for your order in 4 interest-free installments. At check out select “Sezzle” and then click “Complete Order”. You will be redirected to the Sezzle website. Please note, Sezzle is our third-party affiliate with their own set of terms and conditions.

At checkout you will select “Paypal” as your method of payment. You will then be redirected to the PayPal website to complete your order. Please note, PayPal is our third-party affiliate with their own set of terms and conditions.

Unfortunately, promo codes cannot be combined at check out.

We do not price match on sale orders at this time.

Absolutely! Thank you so much for your interest. Please fill out the form on this link:

                        https://lunatabeauty.com/pages/professional-hair-tools

Yes! If you would like to place a wholesale order for Lunata products, please email info@lunatabeauty.com to be connected with our Account Manager.

We hope you love your Lunata Beauty Cordless tools; however, if for any reason you would like to make a return, you have 15 days from the date of delivery to exchange or return your item(s).  Please visit https://lunatabeauty.com/pages/lunata-beauty-return-policy to read our full policy and begin your return.

Please allow up to 10 business days for our warehouse to process your return. Refunds will be issued to the original method of payment. 

All of Lunata beauty’s cordless hair tools come with a limited one year warranty. Lunata Beauty will supply you with a one year warranty for your original purchase if it is found to be defective in materials or functionality.

If you think that your product is defective and you would like to make a claim, please email us at info@lunatabeauty.com with the following:

1. Order number if purchased directly from Lunata Beauty or

2. Proof of purchase if purchased from a retailer

3. A description of the issue and/or damage

4. Photos and videos

Your warranty information can be found in the instruction/safety manual included with your hair tool and on our website:

https://lunatabeauty.com/pages/lunata-beauty-return-policy

You can email us anytime, 24/7 at info@lunatabeauty.com. Our customer service representatives are available Monday - Friday 9am - 5pm EST and will do their best to respond within 1-3 business days.

The name Lunata stems from one of our founders' sons' names combined. Lucas + Nathan A = Lunata.