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The Lunata 1.25” Cordless Convertible Curling Iron/Wand: Adjustable temp from 250°F to 450°F

The Lunata Cordless Convertible Curling Iron/Wand: up to 45 mins on 450 degrees on a single charge.

The Lunata Cordless Convertible Curling Iron/Wand: 3 hours

The Lunata Cordless Styler Pro: Adjustable temp from 200°F to 450°F

The Lunata Cordless Styler Pro:  up to 60 mins on 450° degrees on a single charge.

The Lunata Cordless Styler Pro:  90 minutes

The Lunata Cordless Flat Iron/Styler Plus: Adjustable temp from 200°F to 450°F

The Lunata Cordless Flat Iron/Styler Plus: up to 45 minutes on a 450°F degrees on a single charge.

  The Lunata Cordless Styler Plus: 1 hour

The Lunata Cordless Hot Brush: Adjustable temp from 200°F to 450°F

The Lunata Cordless Hot Brush:  up to 40 mins on 450°F degree on a single charge.

The Lunata Cordless Hot Brush: 90 minutes

 Belisa Cordless Flat Iron: Adjustable temp from 200°F to 420°F

Belisa Cordless Flat Iron: up to 40 mins on 420°F degrees on a single charge.

Belisa Cordless Flat Iron: 1 hour

Belisa Curling Wand (No Clip): Adjustable temp from 200°F to 400°F

Belisa Curling Wand (No Clip): up to 35 mins on 400°F degrees on a single charge.

Belisa Curling Wand (No Clip): 3 hours

Belisa Curling Iron (With Clip): Adjustable temp from 200°F to 400°F

Belisa Curling Iron (With Clip):  up to 35 mins on 400°F degree on a single charge.

Belisa Curling Wand (No Clip): 3 hours

We recommend always keeping it closed when not in use. Because the iron uses Lithium-Ion batteries, we recommend turning on the iron at least once a month to keep the battery working properly. Clean the iron and plates with a damp clean cloth when the iron is turned off and has cooled down. 

 All of our hot tools except our Lunata Cordless Convertible Wand/Iron work while charging!

 All of our hair tools (except for the Lunata Convertible Wand/Iron) have built in batteries that are non-removable. You charge the battery by using the charging cable. 

There is a safety feature on the Lunata Convertible Wand/Iron that prevents the iron from turning on while not in use.

In order to activate the wand/iron you need to press the power button 3 times in quick succession (about a half second) and then 1 extra long press (1 second). The first 3 presses should be light and fast.

Here is a video tutorial on how to turn on the wand/iron:

https://lunatabeauty.com/blogs/tips-and-tricks/how-to-turn-on-and-off-your-lunata-cordless-convertible-curling-iron-wand

The rattling sound in your Lunata Cordless Convertible Iron/Wand is the motion detection sensor. The sensor is an extra safety feature to ensure the hot tool is not left unattended for an extended period of time. The iron will shut off automatically after 20 minutes of inactivity. 

Hearing a faint buzzing sound in your Lunata or Belisa tool is completely normal. The buzzing sound is due to the high current. That being said, it should not be so loud that it is audible in a video recording. If you believe your tool may be defective, please take a short video and email us at info@lunatabeauty.com

 We do not sell spare batteries for the Lunata Convertible Wand/Iron. However, the batteries were specifically designed to be extremely durable and long-lasting!

All our hot tools have a dual voltage of 100 to 240V, because of this you don’t need an electrical converter. You only need a travel adapter for the right plug:

https://lunatabeauty.com/collections/accessories/products/take-me-away-world-adapater

Plug your charger into the adapter and then plug the adapter into the outlet!

Please contact us at info@lunatabeauty.com and we can help you troubleshoot the issue!

Absolutely. Our styling products are cruelty-free and Vegan!

You can purchase our products at:

The Shopping Channel

Best Buy

Von Maur

Macy’s

Indigo

Urban Outfitters

Free People

Target

Well, we wouldn't recommend using your Lunata cordless tools in certain conditions - like skydiving or riding a horse, or swimming, for example. But it's perfect for on-the-go touchups in the car (not while driving of course), at the office, gym, or anywhere you need a hair fix! 

We got you covered! Feel free to take our hair consultation quiz!

https://lunatabeauty.com/pages/lunata-hair-consultation-quiz

Unfortunately, we are unable to modify or cancel orders once they have been entered in our system. Our system has been setup to automatically accept orders for processing.

Once you have received your package you have the option (within 30-days) to return the hair tool for a refund. Styling products and face masks are final sale. We do not offer exchanges.

We do not combine orders. Our system will view the orders as separate orders placed. Orders cannot be combined manually. Please note that they may or may not be shipped out at the same time.

Unfortunately, an order cannot be modified or cancelled once it has been placed. You have 30-days to return your hair tool for a refund. Styling products and face masks are final sale.

We sincerely apologize for the error. Please contact customer service at info@lunatabeauty.com  within 10 days with your order number and what you received. Our customer service agent will rectify the situation.

Route Protection Plan is optional insurance on your package in case it gets lost, stolen or damaged while on route (hence the name 😉) to your destination. Although it is optional, we highly recommend customers take advantage of this service. Route also has a mobile app that allows you to visually track all orders in real time                                                      

Route will charge $0.98 for orders under $100. The cost of Route for orders over $100 are between 1.5% - 5% of your total cost.

We are sorry to hear that your item arrived damaged. If you purchased Route please click on the link below to file a claim:

https://claims.route.com/

If you did not purchase Route, please contact customer service within 10 days with your order number and a picture of the damaged item. Our customer service agent will issue a warranty claim.

Customer care is our top priority. If you have any other issue with your package, please contact us within 10 days of delivery at info@lunatabeauty.com. We will try to rectify the issue to the best of our abilities.

We are happy to announce that we ship our hair tools worldwide! Our styling products (because they are aerosols) cannot be purchased on international orders. We apologize for the inconvenience.

Lunata Beauty offers free shipping within North America for orders over $50.

We charge a flat rate of $40 dollars on international orders.

Please note, Lunata Beauty is not responsible for local duties and taxes on international orders.  These may be charged upon package delivery and are the responsibility of the purchaser. 

Please allow 1-2 business days for our warehouse to process your order.  Please note, the delivery timeframes begin after the warehouse processing time. 

Once your order has been fulfilled by our warehouse, we will email you your tracking information. Please allow the courier website 24 hours to update your shipping information from the initial email. Your tracking email may be in your spam/junk mail in case you cannot find it.

Unfortunately, we do not deliver to PO Box addresses at this time. We need a physical address in order to deliver your package.

Once your order has been shipped, we are unable to modify the shipping address. We would suggest contacting the courier to see if your shipping address can be updated. If your package is returned to our warehouse due to an incorrect address, it will be cancelled, and you will receive a refund. You will be notified of the refund.

Please email us at info@lunatabeauty.com and we will sort it out!

We recommend visiting the delivery courier website and checking your tracking information to stay up-to-date on the status of your order. Lunata Beauty is not responsible for any shipping delays due to customs, natural incidences, or facility transfers.

If your package has been marked as “delivered” we would first suggest contacting the postal service. Delivery couriers sometimes mark packages as “delivered” prematurely. If you do not receive your package within 24 hours of the delivery status, email us at info@lunatabeauty.com If you purchased Route Protection Plan, please click on the link below:

Route Protection Form

We are unable to provide information on whether you may or may not be charged a duty/customs fee. Duties are determined by the country of import. These fees are not included in your shipping total. All fees must be paid by the purchaser. We appreciate your cooperation.

We accept Visa, MasterCard, American Express and Discovery. We also accept PayPal and Sezzle.

You do have the option of changing the currency rate on our website. However, you will be charged in USD funds. Your banking institution will take into account your country’s current exchange rate. Also, your bank may charge additional fees for international transactions. 

With Sezzle you are able to shop now and pay for your order in 4 interest-free installments. At check out select “Sezzle” and then click “Complete Order”. You will be redirected to the Sezzle website. Please note, Sezzle is our third-party affiliate with their own set of terms and conditions.

At checkout you will select “Paypal” as your method of payment. You will then be redirected to the PayPal website to complete your order. Please note, PayPal is our third-party affiliate with their own set of terms and conditions.

I'm sorry to hear that your code is not working. Please try deleting your cache (browsing history). If that does not work, please try using a different website browser (Google Chrome, FireFox, Microsoft Edge). If the issue persists, contact customer service at info@lunatabeauty.com

Discounts are not applicable on our bundles, Lunata Cordless Convertible Iron/Wand and our Lunata Styler Pro

We will allow promotional codes to be applied up-to 1 hour from purchase.

Unfortunately, promo codes cannot be combined at check out.

We do not price match on sale orders at this time.

Absolutely! Thank you so much for your interest. Please fill out the form on this link:

                        https://lunatabeauty.com/pages/professional-hair-tools

Yes! If you would like to place a wholesale order for Lunata products, please email info@lunatabeauty.com to be connected with our Account Manager.

We hope that you love your Lunata Beauty Cordless tool, however, you have 30-days from the date of purchase to return your item(s) for a refund!

Please note that our face masks and styling products are final sale and cannot be returned.  If purchased as part of a bundle, all other items in the bundle are returnable. Lunata Beauty does not cover the cost of return shipping. Our tools must be returned in the original packaging, with all components.  

You can have a return label generated through our online portal (the cost of the label will be deducted from your total).

https://lunatabeauty.com/a/returns

Alternatively, you can ship your package back to our warehouse at your own cost. Please make sure to use a traceable courier and inform us (info@lunatabeauty.com) of the tracking number once the package has been sent.

Please allow up to 10 business days for our warehouse to process your return. Refunds will be issued to the original method of payment. Lunata Beauty has reserved the right to refuse a refund if (1) the return is outside of the 30-day policy, (2) if the item is deemed to be damaged due to regular wear and tear or, (3) the item has been tampered with, altered, or repaired.

All of Lunata beauty’s cordless hair tools come with a limited one year warranty. Lunata Beauty will supply you with a one year warranty for your original purchase if it is found to be defective in materials or functionality.

If you think that your product is defective and you would like to make a claim, please email us at info@lunatabeauty.com with the following:

1. Order number if purchased directly from Lunata Beauty or

2. Proof of purchase if purchased from a retailer

3. A description of the issue and/or damage

4. Photos and videos

Your warranty information can be found in the instruction/safety manual included with your hair tool and on our website:

https://lunatabeauty.com/pages/lunata-beauty-return-policy

Unfortunately, we can only issue the refund to the original method of payment. We apologize for the inconvenience.

If your package is returned to our warehouse, we will work with logistics to determine the reason for the return. Customers will be informed and notified as to the steps taken to resolve the issue.

We do not offer exchanges. You may return your hair tool for a refund within the first 30 days of purchase. The cost of shipping will be the responsibility of the customer. Please follow the instructions in our Return Portal:

https://lunatabeauty.com/a/returns

You can email us anytime, 24/7 at info@lunatabeauty.com. We will do our best to respond within 1-3 business days.

We do not currently have a phone number for customer service inquiries.  We recommend checking our FAQs to find answers to your questions and/or concerns first.  If you are unable to find a resolution, please contact us at info@lunatabeauty.com. Our aim is to respond to customers with 1-2 business days.

We do our absolute best to respond to email inquiries within 1-3 business days. If you still haven't heard back from us, send us a direct message via Facebook or Instagram.

You can subscribe to our email/newsletter by scrolling down to the bottom of our front page and entering your email in the prompt. As a thank-you for your subscription, you will receive 10% off your future order! Please make sure to check your junk/spam mail if you cannot find the promo code.

You can unsubscribe from our emails by clicking on your previous Lunata Beauty email, scrolling down to the bottom of the email and selecting “unsubscribe”.

The name Lunata stems from one of our founders' sons' names combined. Lucas + Nathan A = Lunata.