Shipping time depends on shipping speed selected, as well as your location. In the US, please allow up to 7-10 business days for free standard shipping. In Canada, please allow 5-8 business days for free standard shipping.
Unopened, unused products can be sent back for a full refund within 30 days of purchase. You are responsible for return shipping and we do not refund the shipping charges. You can start the return process here: https://lunatabeauty.com/a/returns
If you item is defective and you'd like to make a warranty claim, please email us at info@lunatabeauty.com with your order number, proof of purchase, and a description of the issue. Photos and videos are helpful!
If your return is approved, you will be refunded via the same payment method you used to pay for your order. Please allow up to 10 business days for the refund to show up in your account.
The Wireless Styler will reach 430 degrees Fahrenheit. It is normal for the iron to lose heat as it opens and glides through the hair. We recommend closing the iron shut in between passes to allow it to heat back up.
Well, we wouldn't recommend using your Lunata Wiress Styler in certain conditions - like skydiving or riding a horse, or swimming, for example. But it's perfect for on-the-go touchups in the car (not while driving of course), at the office, gym, or anywhere you need a hair fix!
We recommend always keeping it closed when not in use. Because the iron uses Lithium-Ion batteries, we recommend turning on the iron at least once a month to keep the battery working properly. Clean the iron and plates with a damp clean cloth when the iron is turned off and has cooled down.
We do our absolute best to respond to email inquiries within one business day. If you still haven't heard back from us, send us a message via Facebook or Instagram!
Currently, our styler is also available on Ulta.com, Revolve.com, Amazon.com, Amazon.ca, and Nordstrom.com. Coming soon to Best Buy US and Canada (select stores), Hudson's Bay (select stores), Lord and Taylor (all stores), QVC, TSC, and many more!
